Before you start

(Fernando Fuentes) #1

It seems that allot of new users come here with allot of common issues that are not “In Your face documented” which can be prevented before you even start using Roon.
So I wanted to see if we can put something together and all chime in and have it around for new comers to benefit…

New to Roon? Welcome! :smiley:

So you want to install Roon? Want a bit more explanation on how Roon architecture comes all together and how it all talks to each other?
Go here: How Roon Works and Roon Architecture

here:

https://community.roonlabs.com/t/whats-the-difference-raat-vs-airplay/6891/5?u=tech_whisky_lab
and here:

If you are here is because you allready exhausted all of the amazing content @: Roon Support Page :slight_smile:

First thing to know is Jumbo frames are a big no no!
Allot of today’s NAS come with this enable and they want you to enable it on your network for performance purposes.
Roon says no! :stuck_out_tongue: A good description, detail, and advice, of good network topology requirements for a proper experience with Roon can be found here:

With that said if you have WiFi in mind (Most of us do) the same Law applies, WiFi can be very sketchy specially when you play with Raspberry Pi’s and the likes… The math is simple HiFi Audio = High bandwidth. Quality Wireless/Latency is essential to a HiFi Audio environment.

Second: If you are thinking of using the Roon GUI, in general you will need a good graphics card to operate properly, Most GUI issues are related to low rendering capabilities and low memory.

Third: Tidal, SO now you found this awesome service that streams lossless and you love it! But you found that cuts in and out and the service is unstable and you just want to hit your roon server with a baseball bat! Wait, Don’t… Just like anything, Tidal requires a stable internet connection with good bandwidth, As per their FAQ:

https://support.tidal.com/hc/en-us/articles/202401122-What-Is-The-Difference-Between-Normal-High-And-HiFI-

Tidal can eat as much as 4.8Gb of data in one given day. Take that in account.
Try to first see if you have any ISP issues, Do a bandwidth test and see if things look ok…
Still having issues with Tidal or Tidal logins? IE: Login failures, unable to reach tidal, etc…
Restart your Core Service. For the most part restarting your core solves this issues.

Fourth: So now you fall in love all over again with your HiFi System but found that you are limited to lower resolution and would like to know what people use out there with Roon as their DAC/AMP combo… Look no further and go here:

Tips & Tricks

One of the main issues surrounding Roon always end up been network related…
Before I give you some tips on this topic lets first understand that Roon Core is a very chatty application on your Network, As explain before it send Multicast packets across your network to communicate and discover your Devices/Endpoints… This can be tricky to troubleshoot when you have a congested network… Just imagine you are sitting on 5PM traffic (Rush hour) and a family in a car decides to come out and just start screaming… That’s Roon… :smiley:

Now you understand that Roon can be chatty across your network and makes sense to apply a few tips…

Tip 1 When you have several endpoints across wireless and you are having issues, Fall back to basics. Connect your core straight to your Switch/Router and your endpoint as well… This eliminates any wireless issues and help us help you pin point if any wireless issue.

Tip 2 If you are hardwired and you are still encountering network issues, Once again… Fall back to basics… Start with the least past of resistance…
Try new network cable.
Try a spare switch
If you are straight in to the router try and add a switch in between and connect one endpoint at the time, test and see your results.

Remember The more complex your network is the more difficult it is for others to help you! Allways fall back to basics when troubleshooting.
Be ready to cooperate with the community and get ahead of the game by posting the following information when you need attention of The Roon Support Team:

Tip 3 Have a local Firewall? Please make sure you forward ports or “allow” incoming and outgoing communications of the following port described on this post:

Quick links
Want to move your Roon Core? Want to know what is the best way to migrate?
All this can be found @ the Roon Knowledge Base
Here is a quick link:

Moving Your Roon Core

Want to know the Roon update model?
Go here: Roon Updates

Want to know how to update or if your server/endpoint did?
Go here: My Roon Version

Wonder what gets backed-up and how it works?
From one of our Mods @Carl


If anybody likes to add to this please post below! Lets polish the list and have a common ground for preliminary issues that for the most part are self inflicted.
I am open to take info out and correct as well, This is what communities are for, Help each other out!

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(Chris ) #2

Good initiative, well done. Many new people have problems posted that are cured by simply re starting the Roon core.
Tidal login failure is common.

1 Like
(Fernando Fuentes) #3

Good point, Thanks!

(Jeff) #4

You really should include a link to the Roon online support page.

https://roonlabs.com/support.html

(Fernando Fuentes) #5

Thanks, I will put it in the post, The idea is to present issues that are not clearly address in thee Support page.

(Chris ) #6

People should be encouraged to read up on the Roon architecture if they haven’t already done so. Some basic understanding here is helpful.

(Fernando Fuentes) #7

I posted the link… Didn’t know how to fit it in but I managed :smiley:

(Fernando Fuentes) #8

Good point!
I Wrote a paper on this but I never heard from @mike I guess I can post it here!
Good call.

Edit: I add it a short version I had in google docs. I am open to constructive criticism. :slight_smile:

#9

Some basic troubleshooting, e.g. Connect a switch to the router and then your core and storage and endpoints one at a time, some networks I see on the forum and very complicated and therefore very difficult to troubleshoot.

Russ

(Fernando Fuentes) #10

Thanks for the idea! :slight_smile:

Add it some basic *Tips and Tricks

(Fernando Fuentes) #11

Add it some more content. :smiley:

#12

I will see what I can do…

1 Like
(Fernando Fuentes) #13

Thanks @Ratbert!

(Danny Dulai) #14

post it! don’t wait for us :slight_smile:

1 Like
(Fernando Fuentes) #15

@danny or any @moderators can this be sticky? I seen a few times where this could have been beneficial. Unless is just not a good idea?

Thanks!

(Fernando Fuentes) #16

one more update.

(Alfred Linthicum) #17

Nice presentation. Would suggest more effort to at least link Roon features to your search criteria. I looked over your Roon Arch. article and noticed the software update option (didn’t know it existed). Looked for it in Roon and couldn’t find it, Did a search of your site several times and finally found a reference to where this feature/option is and how to get to it. Every feature/function in Roon should have one or more searchable links to it so new and existing users can find answers (when they exist) more quickly. Again, thanks for the article on new installs - I have mine up and running with no issues but knowing some of the pitfall and the landscape is very helpful.

1 Like
(Fernando Fuentes) #18

Add it some links to the Quick Links section.

Thanks!

(Fernando Fuentes) #19

Updated the google sheet with benchmarks.

(Andrew Cox) #20

I’ve stickied this thread, thanks Fernando for your efforts.

1 Like