I’ve moved your post to the support section so @support will now be able to see it. Before they take a look it would be useful if you could include a bit more detail about your setup, as outlined here:
In short:
Your post should include:
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Details on your Core machine (OS, Hardware specs, Roon build)
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Details on your Remote(s) (OS, Hardware specs, Roon build)
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Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
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Audio devices in use
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Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
Including these details in your first post helps support resolve your issues faster.