Something is very wrong here. Rather than ask for advice in the general “Roon Software” category, you might be better advised to open a support request in the Support category.
In order for Roon’s support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they have a clear understanding of how your devices are connected. Thanks.