I suggest that you open a new Support request for your issue, rather than continue to post in this existing thread that was started by someone else.
The Roon support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. Hence my request.
In order for Roon’s support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they have a clear understanding of how your devices are connected. Thanks.