@William_McNaughton Moving this to the support area for you. Someone from support should be along to assist in due course.
You might like to add more info about your setup as identified here
That said, the tidal app on the iPad has no connection to the roon the roon app. While you activate the tidal account in roon under settings services, you still use the roon app to control the tidal content that roon is streaming or using to add to your library.
Find out more here in the KB pages