You’ve described the issue you’re having, but it would also help the Support team in their diagnosis if you described your system setup as this post asks:
Given the nature of your issue (PDF files in your local library are not being displayed), then the following information (in bold) will be very helpful:
- Details on your Core machine (OS, Hardware specs, Roon build)
- Details on your Remote(s) (OS, Hardware specs, Roon build)
- Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
- Audio devices in use
- Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
One additional piece of information that would be useful is a screenshot of Roon’s Album details page for that Alison Krauss album: “Now That I’ve Found You”. This is the screenshot of the Qobuz version of the Album, and, as you say, Qobuz do not supply a PDF for it. Please show a screenshot of the album that you have in your local library for a comparison. Thanks.