Hey @Franklin_Binns — I appreciate you reaching out!
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Just to verify, have you previously been able to see the Nucleus on your network or is this your first time getting it set up? If you haven’t already, I definitely recommend taking a look at our Nucleus manual.
Thanks!