Hi @MLJones
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Does this happen on all remotes at the same time?
Can you share a screenshot of this the next time it happens, and let us know what track is playing during that time as well as what time it is in your local timezone? We’ll enable diagnostics and take a look at that instance.