Hello @eco2drew, there are currently two issues concerning BBC tracks, but one concerns UK based people only, and the other is .aac tracks on a QNAP. I don’t think either of these relate to you, but can you play .aac streams in other stations, or the .mp3 stream in the BBC ones?
Have you changed anything in the last few days?
To help #support, can you be clear about just how your kit is setup? Use this link as a guide.
Thanks for your response, firstly, no I have not changed anything recently. Radio 4 disappeared prior to London if that helps. I haven’t tried other stations, but none of the other streams worked on the London or R4 pages, asI tried all 4 options, but I know 2 don’t work as I am not in the UK.
For the AAC stream it is expected that it won’t work if you’re not in the UK as it is region locked. The MP3 stream should work, and if you see them fail again please let me know the time you see if occur. We’ll enable diagnostics and take a look.
Thanks Dylan, I will indeed let you know if it happens again, as it was the MP3 and the AAC streams that both failed, now the MP3 is back. As you said, the AAC has never worked outside the UK, so I wasn’t expecting that to function.
Hi @eco2drew — Did you try to start it once again, and what time did you do so? With a timestamp we can enable diagnostics and take a look at what Roon was doing during the time the failed playback occurred. It should give us some information that will help us understand the problem a bit better. Thanks!