Thanks for getting back to me with that information @chris_evans, the insight is appreciated!
Moving forward, I would like to enable diagnostics on your account so we can try to get a sense as to why you are experiencing this behavior with the 220Pro. With this in mind may I very kindly ask you to reproduce the issue and note the time of day when the problem was observed, Having an idea of what content was playing at the time of the error would be helpful as well.
Additionally, can you also please provide the firmware version on the 220?
All the best to you and your family during the new year!