Nexus 6P (Android 8) & P8 lite (Android 7) remote troubles

Support
4

Hi @JOHN_DAY ---- Thank you for the feedback, the insight is appreciated!

Like Danny, I am using a Nexus 6P as a Roon remote in very basic setup (NUC w/ROCK + Router) and have not experienced any of the issues you are experiencing. To help aide in our evaluation of this behavior you are reporting, may I very kindly ask you to please provide the following information:

  • A brief but accurate description of your current setup using this link as a guide.

  • Please describe your network configuration/topology, being sure to provide insight into any networking hardware you are currently implementing. I want to have a clear understanding as to how your devices are communicating and all the “tools” being utilized that make those connections possible.

  • Since noticing this behavior have you…

    • Tried rebooting any relevant networking hardware (router, switch(es), etc)?

    • Reinstalling the application on the mentioned remote devices?

  • Additionally, what is the experience like when the following tests are performed:

    TEST #1:

    1. Shut down your Core
    2. Open Roon on your Remote
      (Tip: If you are using a phone, make sure you keep it awake)
    3. Roon should be on the “Searching For Core” screen
    4. Start up the Core

    TEST #2:

    1. Start up your Core
    2. Open Roon on your Remote
      (Tip: If you are using a phone, make sure you keep it awake)
    3. Kill the Roon app
      (Tip: If you are using Android please go to Settings > Apps > Roon > Force Stop)
    4. Restart Roon on on your Remote

-Eric