Live radio and streaming problems

There are 4 streams for NPO Radio 2. I’ve played the first one, MP3 192kbps, for a few minutes without trouble.

I forgot to ask - do you get the same problem with all endpoints?

I rebooted my Nucleus but the problem remains. Only the NPO stations do not work properly, the others do, such as radio Paradise (flac). See the error message. I don’t think I have changed anything from yesterday, when all channels were still working.
But it’s even worse than I thought, because Qobuz doesn’t work neither anymore (internet connection would be too slow). Only my own music on harddisc do it well. I play with a Roon Nucleus (1 month old) and a Teac NT-505 (streamer-dac). Everything works fine with the Teac streamer, Qobuz then streams everything in the highest resolution.
I also tried it through my Sonos speaker, and it no longer plays anything with Roon, but it does play well with the Sonos software. So could the core in the Nucleus be the problem?

Let’s check your codecs. Can you try
CJSW (aac)
WRFG (mp3)

And can you post a screenshot of your WebUI?

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Both play well, no problems.

Hello @Sjaak_Deen , I’ve moved your thread to #support:nucleus-support . The experts will be along soon. In the meantime, can you please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware

Here are the details of my problems and setup.

THE ISSUE (all worked fine till yesterday):
1.Some local public radiostations don’t work. Transmission will start up normally, but after about 15 seconds it will stop with an error message. It concerns NPO RADIO 1, NPO RADIO 2 and so on to 5.
2. Qobuz tracks don’t play anymore (internet connection would be too slow). Only my own music on harddisc do it well. My Teac streamer-dac plays every Qobuz-track flawlessly.
3.The same problems occur when I stream from Roon to a Sonos speaker.

SETUP:
Devices: Roon Nucleus (since one month) and Streamer/dac Teac NT-505, connection through ethernetcables from Audioquest.
Remotes iPad 2017 OS 14.4, Android Nokia, PC Windows 10
(all with latest version 1.8)
Network ADSL-modem KPN Experiabox 9, no switch
Roon software is up to date
Library on USB hard disc: 829 albums, 11969 tracks
Music service: Qobuz

The problems are still there

I am still waiting for a solution to my problem with my almost new Nucleus: Qobuz no longer works and the public Dutch channels (see previous post) only work for a very short time, 10 to 15 seconds. Could the device be faulty?

Qobuz: the artist and album information will appear, but tracks will only be played for a few seconds. This problem has arisen overnight, along with the radio problem. I bought the Nucleus because of the promised plug and play functionality, and in the beginning everything went fine, but now it seems more plug and pray! I want to be busy with music and not with software or network hassle.
I also tried the Nucleus at my brother’s house (with faster internet connection), but then the problems get much worse. Continuous outage due to “no connection possible” and a few moments later connection again. Totally unworkable, even with my own library. Operation with iPad or Android smartphone made no difference, just like at home.
It irritates me immensely, I especially regret this luxury “convenience” purchase.

I’m waiting now for almost 2 weeks. Please can anyone help me ??

I’ll ping @support for you again @Sjaak_Deen. I know they have been particularly busy after the 1.8 rollout.

Hello @Sjaak_Deen ,

Apologies for the delays in getting back to you here, our queues have been longer than expected due to our recent 1.8 release.

Can I please ask that you reproduce the issue, note the exact local time + date of the failure and then use these instructions to send a log set from your Nucleus Core for review?

You can also try to perform an OS reinstall via the WebUI, that may help:

Hello Noris

SUMMARY OF MY PROBLEMS:
The problems with the setup at my house:
1- Qobuz suddenly stopped playing, a track plays for a maximum of 10 seconds and then it stops. Only my own music on hard drive works well. My Teac streamer-dac (also bought from you) plays every Qobuz song flawlessly. The same problems occur when I stream from Nucleus to other endpoints.

2- The Dutch public radio stations do not work. The streaming will start normally, but will stop after about 15 seconds with an error message. It concerns NPO RADIO 1, NPO RADIO 2 and so on to 5. Other stations seem to work, including Radio Paradise (FLAC).

The problems occur with all remotes.
Software is up to date.

SET-UP AT HOME:
Devices: Roon Nucleus (since a month and a half) and Streamer / dac Teac NT-505, connection via Ethernet cables from Audioquest.
Remotes iPad 2017 OS 14.4, Android Nokia, PC Windows 10
(all with the latest version 1.8)
Network modem KPN Experiabox 9, no switch or router
Roon’s software is up-to-date
Library on USB hard disk: 829 albums, 11969 songs
Music service: Qobuz Studio annual license

===================

2nd SETUP
I also tried the Nucleus at my brother’s house (with a faster internet connection, with my iPad, my android phone and a Denon CEOL as endpoints, but then it really becomes a drama. Constant downtime due to “no connection possible” and a little later anyway connection again. It’s always on-off-on-off. And often the core is not even found. Totally unworkable, even with my own library on the USB disk. The operation with iPad or Android smartphone made no difference, just like at home.

I reported the HOME issues on Feb 18. The exact date and time when these arose are no longer known to me, probably one or two days earlier. The update 1.8 had already been installed a few days before the issues. In any case, the situation was that in the evening everything was still working fine, and problems arose the next morning. In the meantime, nothing has changed in the setup.

I followed your advice to reinstall the operating system, unfortunately the problems are still there.

I have made a zip file of the log file too. Am I supposed to place the link on this site, or do I have to send an email with the link?

You will find the log files here. Is this done correctly?

It has now been more than 3 weeks since I presented the problem with my new Nucleus and I have not made any further progress. I think the device is just broken. If you share this opinion, I would like to hear from you so that I can return the device to the importer, even if this is a hassle.
I thought I would buy a device with great ease of use and ultimate music experience. Well, the sound quality is fantastic, but otherwise I am only confronted with persistent problems and insufficient support.
So, can you please tell me if there is a software problem, or that maybe the device is broken (and should be returned to the importer)?

Is’s longer than one month ago that I asked you for help.
The Nucleus cost me € 1600, and I have played about one month with much pleasure before the issues came around. I can’t say anything other than that the much-vaunted Roon support is very disappointing.

Hi @Sjaak_Deen

Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.

I spoke with the team about this, and we’d like to enable some diagnostics on your device so we can take a closer look — Can you reproduce the issue once more and let us know the time that the error occurs as well as the track that you try to play? We’ll enable diagnostics and take a look at this specific instance and will get an idea of what we need to do next.

Thanks!

Hello Dylan,
I already have reported my issues 3 weeks ago. In short:

SUMMARY OF MY PROBLEMS:
Issue 1-Impossible to play any song with Qobuz. It plays a track not, or for a maximum of 10 seconds and then it stops defenitly. Only my own music on hard drive works well. The same problems occur when I stream from Nucleus to other endpoints.
My Teac streamer/DAC plays every Qobuz song flawlessly.

Issue 2- The Dutch public radio stations do not work. The streaming will start normally, but will stop after about 15 seconds with an error message. It concerns NPO RADIO 1, NPO RADIO 2 and so on to 5. Other stations seem to work well, including Radio Paradise (FLAC).

I have sent screenshots earlier. The problems occur with all remotes.
Software is up to date.

I have also tried to play with the Nucleus in my brother’s house, and that was a real drama, totally instable, repeatedly loosing connection. It was impossible to play a song without interruptions.

SET-UP at my home:
Devices: Roon Nucleus (since two months and a half) and Streamer / dac Teac NT-505, connection via Ethernet cables from Audioquest.
Remotes iPad 2017 OS 14.4, Android Nokia 8, PC Windows 10
(all with the latest version remote 1.8)
Network modem KPN Experiabox 9, direct, no switch or router
Roon’s software is up-to-date
Library on USB hard disk: 829 albums, 11969 songs
Music service: Qobuz Studio annual license

I reported the issues first on Feb 18. The exact date and time when these arose are no longer known to me, probably one or two days earlier. The update 1.8 had already been installed a few days before the issues. In any case, the situation was that in the evening everything was still working fine, and problems arose the next morning. In the meantime, nothing has changed in the setup.

I followed your advice to reinstall the operating system, but the problems are still there.

I have made a zip file of the log file and sent it on march 8. Ihope you can help me.

Hello @Sjaak_Deen ,

Thanks again for the logs and the additional information.

Looking over your logs, we see that there are quite a few Network-related traces in them, and you appear to be having issues even with authenticating your Roon account with our servers, suggesting that the issue is networking-related.

At this time, we suspect that the modem/router you are using may be the issue, as we have seen Roon issues occur when using ISP-provided gear:

Networking Best Practices Guide

Poor quality or underpowered routers can play a major role when it comes to networking difficulties. 802.11n was superseded by 802.11ac five years ago, so at this point, 802.11n routers should be considered obsolete. Furthermore, the performance difference between early 802.11ac routers and current models can be substantial due to differences in CPU/RAM allotments. ISP-provided routers are often underpowered and poorly behaved.

If you are able to use a recent consumer-grade router instead and also change the default DNS servers to Cloudflare DNS, Quad9 or Google DNS, there is a very good chance it can help with the issue.