Hi @anonymouse,
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
I’d also like to enable some diagnostics on your account so the technical team can take a closer look. The next time that this behavior occurs can you note the time you see it and reply here with the timestamp (and your timezone)? With this info, I can enable diagnostics and pass the report along to the team.