Lost Connection when RoonServer screen is off

[noris]

Hello @Henrik_Richter_Schie,

Thanks for contacting support, I’d be happy to look over this issue with you. When you say you “lose connection” to the NUC, do you mean that the Audio stops playing and the Audio zone becomes inaccessible or that it completely stops responding? As others have mentioned, HDMI needs to have a powered on connection for it to detect an output source. Turning your TV off in this situation is akin to unplugging the HDMI cable as the “handshake” would be broken and the source would be lost. As others have said, I would take a look at the CEC settings, maybe also replace the HDMI cable in case it went bad. Also make sure to update Roon to the newest version if you have not done so yet.

Please also provide us a overview of your system setup using this document as a guide so that we can better assist you here:

I'm having a problem with Roon -- where do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Knowledge Base with its User Guide and FAQ sections is great places to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Recently Updated Documentation Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [imag…

Thanks,
Noris