TIDAL doesn't work even after log out and back in

My Tidal does not work in Roon either. I have logged in and out.

Hi @P_Lakey,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Can you please also make sure you’ve upgraded to the newest Roon build which we just released today (build 536)?


So I upgraded and it hosed my entire database.

It said “encounter an error and cannot upgrade the database”

So now my roon is toast.

Hi @P_Lakey,

Can you please use these instructions to access your Roon logs and upload a set to Dropbox / Google Drive / Send.firefox.com and post a link here?

Hi @P_Lakey,

Thank you for sending the log over. Sometimes, errors like the one you saw can be spurious, but unfortunately in this case I am seeing signs of low level corruption in your database.

This type of error is extremely rare for us and not one that we see often. Our database infrastructure is designed specifically to prevent this type of corruption, and we don’t take this class of issue lightly.

We’ve traced a few reports like this in the past to hard drive integrity issues but generally speaking, this means that Roon is reading information from your hard drive that is different from what was originally written, and the database is now unable to load properly.

What’s Next?

If you’ve been making regular backups, my advice would be to install Roon fresh on your Core machine, and roll back to one of your backups. You can use these instructions to do so:

  • Open your SonicTransporter Web Interface
  • Locate the RoonServer app
  • Uninstall and reinstall the RoonServer app
  • Restore your database from a backup

If the database loads properly, your edits, playlists, tags, etc should be intact, and we can confirm everything is performing properly once it’s been restored.

If you do not have any backups, unfortunately you will need to start with a fresh database.

Again, this class of issue is extremely rare for us and you have our apologies for the trouble here.

I recently had the hard drive replaced in my SonicTransporter. So I can’t imagine that it’s a hard drive failing. I’ll restore from backup.

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