Thanks for the info, @mohamed_elkady.
It may be that, since this is an older device, you’re having performance issues, but I’d like to have the team take a closer look here so they can verify what exactly is occurring.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the loading (black screen) occurs. Then respond here with that time as well as your timezone, and I’ll make sure we review the diagnostics related to that timestamp.