Hello @Matt_Kuehn,
Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide an overview of your setup using this link as a guide?
Please let me know what model/manufacturer your Core is and how your Hiby is connected to the Core.
Furthermore, I have gone ahead and enabled diagnostics mode on your account and what this action will do is next time your Core is active, a set of logs will automatically generated and uploaded to our servers. I kindly ask for you to reproduce the issue you faced and let me know the exact local time in your country (ex. 3:55PM) that you notice this behavior. I will then be able to cross-reference that time in the logs to see if Roon is outputting any specific type of error. Please let me know the requested information when possible.
Thanks,
Noris