Thanks for reaching out, @James_Dasteel, and apologies for the difficulties here!
I appreciate your feedback about our support process. We sometimes hear from people wondering about phone support, email support, or other more traditional methods, and we almost always win them over by resolving problems here every day. I can tell you that we stand behind our products and our support 100%.
Every support thread on this site is tracked by someone on our staff, and they frequently loop in senior staff or developers for feedback. Nearly everyone in our company spends time on this site.
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
I’m confident with some information about what exactly you’re experiencing, along with your setup information, we can get things resolved for you here.
Thanks!