Hi @Earl_Levin — Thank you for the report and sharing your feedback with us. I saw you had posted in two different threads regarding the mentioned BOSE device and have since consolidated your comments into their own thread so we can address this behavior with you directly.
Just to be clear, we absolutely want these to work, and we’ve made changes at least 3 times in the past attempting to resolve these issues, sadly to no avail.
From what we can tell, these speakers (or at least the Bose models we’ve looked at in the past) only accept 6 channel audio, which is a definitively non-standard way to design a product like this. The last time we took a long look at this problem we did not support multichannel, so there may be more we can do now to get this working.
I would like to get your information into the ticket that we are using to track this behavior and as such would very kindly like to ask you for the following:
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Please provide a brief but accurate description of your current setup using this link as a guide.
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Just to confirm, the “failure” is that while Roon is able to detect the Companion 5 it cannot play to them, correct?
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The device setup window for the Bose Companion 5 audio zone in Roon please enable “Work around devices that misreport capabilities” and verify if this action yields a change in behavior.
-Eric