Hi @Ben_Toby ---- Thank you for the feedback and my apologies for the troubles here. You mentioned that you are having problems again, is this the same behavior you were experiencing previously?
Based on your report it sounds like you are experiencing audio dropouts while trying to play content back. Our knowledge base has very good documentation on what can lead to dropouts and the best approach to troubleshooting them. Can you please give the article a read and let me know what you have tried thus far?
Lastly, I would like to gather some information from you in regard to your setup. May I ask you to please provide me with the following:
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A Brief but accurate description of your current setup as seen here.
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I see in your network description you make mention of a router and gigabit switch. Can you please verify the make and model of these devices?
-Eric