After updating Rock to Roon 1.7 (Build 610). When I add new music. It does not show up till I do a force rescan or system reboot.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating
Please share the rest of the setup details when you have a chance.
Where are you adding music to, is it internal storage or a NAS?
Before the last update database was updating in real time on its own.
Now it does not update till I manually force it.
I have been adding music to one of 3 8TB USB attached drives.
The last drive in the screen shot
Version 1.0 (build 227) stable
Running 1 hour, 30 minutes, 51 seconds.
Roon Server Software
Version 1.7 (build 610) stable
Running 0 minutes, 3 seconds.
Roon Database & Settings
85% of 162 GB available.
Internal Music Storage
Does the same issue occur on all of your storage locations or just one/some?
It is only happening on 1 usb drive when adding music to it.
The only one I have that has enough room for more music.
Which drive from the above list is this? Can you please provide model/manufacturer of the drive?
If you try to clear up a bit of space on the other drives and copy some new content there, do those other drives have the same issue?
I did clear some space on the other drives.
Copied music to them.
All other drives update in real time.
Just that one drive that has the space I need does not update it’s database without a forced update since I updated to build 610.
Thanks for confirming, can you please provide this info?
Thanks for confirming the drive! Can I please ask that you next reproduce this issue and let me know that time it occurs at? The steps are below:
- Have Roon open and no imports going on
- Add some new content to the Easystore drive
- Note exact local time + date + content name import completed and content is still missing
- Perform force rescan
- Note exact local time + date content when shows up after the rescan
Since updating to Build 610 I have added hundreds of albums in many sessions. Most 16/44 but also many 24/44,48,96 flac and a few Diff’s. They all do the same.
No realtime Database update >
Force Rescan of Easystore Drive ( sometimes I’ll do this step right away or wait hours) >
See instant Database update
Yes, I understand that it occurs with a few different files, can you please let me know the info I requested in my previous message?
I would like to enable diagnostics mode and take a look at your logs, but I need these timestamps so I know which section of logs I should look at, thanks!
Added to Easystore drive: 2:48 pm PDST (Took 40 secs)
Artist: Mississippi Heat
Album: Delta Bound
Forced Rescan: 2:50 pm PDST
Thanks for letting me know that timestamp!
I’ve activated diagnostics mode for your account and what this action should have done is automatically deliver a log set for review, but I am not seeing the log set coming in properly.
Can you please use these instructions to send me a manual set (using option 1)?
Thanks for those logs @Edmond_Chung, I can confirm proper receipt of them and I have requested QA to review the logs. Thanks in advance for your patience here!
Thanks again for sending those logs. I have brought up your case with QA, but we have a few questions:
How is the Eeasystore hard drive formatted as? Is it using ExFat / NTFS / FAT32?
How are you adding media to that hard drive? Are you using another PC? If so, what kind of PC?
Are you doing Drag-And-Drop via a Windows Explorer or Mac Finder Window?
Easystore hard drive formatted as ExFat.
I am using 3 different HP laptops running Windows 10.
Drag-And-Drop via a Windows Explorer
Thanks for that information, I have updated the ticket and I see it’s still in the queue for QA to review, once I have more information, I’ll reach out again, thanks!