Sonos devices - Can't connect

same for me… I’m so glad I didn’t buy the lifetime license… It used to work fine/perfect with my sonos setup, but after 1.8 I can’t connect to them at all…

Hello @John_Childress ,

Welcome to the forum! So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Please also provide answers to these questions which focus on this specific issue:


  • Router brand and model
  • If switches are installed then brand and model(s)
  • Information on any other network devices (wi-fi extenders, powerline, etc)
  • Basic description on how these devices are connected to each other

Issue Description

  • Are there any specific actions which always seem to result in a device disappearing?
  • Is there a pattern to when devices disappear?
  • How do you get a device to reappear (Reboot device? Core? Network?)
  • Do the devices ever reappear on their own?
  • Do the devices disappear when playback is active or only when idle?
  • If the device is still visible via Airplay can you initiate playback to it using airplay (from Roon or another device)?
  • Can you please note the exact local time + date + track (if playing music) when this issue appears, access your Roon logs by using these instructions and upload a set here?

Thank you.

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