App: Are you Online?

Core Machine (Operating system/System info/Roon build number)
Sonic Transport Linux, version 1.7
iPhone iOS Roon Remotes.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Are you online?
Yes I am.

1 Like

Is this a problem, question, declaration of your existence?

2 Likes

sorry, my message was not clear. :grimacing: I use my iphone to navigate my music collection. I use the app for that. but since today I cannot log myself in, 2020-08-07T13:50:00Z roon asks me:

Are you online?
Please check your internet connection and try again

  • I am online
  • Password and email are correct
  • Subscription is valid
  • Reinstalled the app, no change
  • Used another iPhone, no change

Where is the problem?
Could there be a problem with Roon?

Before support can help you, they’ll need the info that was asked for in the form you were presented with when you made a post in this section of the forum. the more specific; the better.

The form looked like this -

Hello @Johannes_Storms, have you rebooted your core and network?

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.