Hi @the_beginner,
You have our sincere apologies for the difficulties here. So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Can you share a screenshot of what you’re seeing here?
Are you able to successfully play to other endpoints using Roon?
Thanks!