Hi @Neil_Markham — Touching base with you here to make sure we are on the same page.
I just checked our billing/account ticketing system and I see that @kevin responded to your email yesterday (12/26) to see if you would like to have your trial re-opened being as it was canceled on 12/24 due to the issue you are experiencing.
I am going to be flagging our support team in this thread so you get the help you need but I would first recommend responding to Kevin’s email so he, or I, can can reinstate your trial period.
Secondly, when responding to this post kindly provide the following information for the @support team:
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A brief but accurate description of your current setup using this using this link as a guide.
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Please clearly state what the issue is and what troubleshooting you have performed since noticing the problem.
Many thanks!
-Eric