Hi @Matthew_Greig and @Michael_Hocter ----- Thank you both for touching base with me and my apologies for the slow response.
Moving forward, we’d like to take a look at your logs while your devices are in this state to see if we can determine what may be causing this behavior to occur. May I kindly ask you to please follow the instructions found here and dump us a set of logs.
Furthermore, may I also ask you to please provide a brief but accurate description of your current setup as seen here.
-Eric