Hi @willy_magtoto,
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Is this occurring on all remote devices?
Are you able to connect to the Nucleus Web Administration Interface? Can you confirm that your Nucleus is fully up to date?