Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	1092	February 12, 2024
About the Support category Support	1	9909	June 21, 2015
Issue with Roon and Qobuz - Lack of Music Discovery and Song Saving (ref#4OWIUN) Support	2	30	April 28, 2024
Issue with Starting Roon on Windows (ref#PEG1RX) Support	39	286	April 28, 2024
"Track Unavailable Issue" (ref#9VLGSB) Support	1	54	April 28, 2024
{"responseText":{"error":{"message":"The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID req_ Support	0	35	April 28, 2024
Unable to log in to ARC app on iPhone after updating to IOS 17.4 (ref#M97NUL) Support	6	84	April 28, 2024
Metadata Errors Metadata	6	114	April 28, 2024
Roon shuffle not random with Qobuz playlists - Why not? Support	9	305	April 28, 2024
Issue with Streaming over Cellular Using ARC on iPhone (ref#A1W4DE) Support	5	44	April 28, 2024
Roon Build 1400+ : Issues with Airplay Connection to Certain Endpoints [Ticket In, Fix Forthcoming] Support	87	832	April 28, 2024
"Failed to Initialize Audio Device for Roon on iMac" (ref#F55Y2C) Support	0	33	April 27, 2024
Incorrect album artist for "Fields" by Marc Mean (ref#VSOLOR) Metadata	1	39	April 27, 2024
High CPU Cycles Causing Connectivity Issues (ref#8N70NQ) Support	23	283	April 27, 2024
UI buttons out of sync and server connection issue on new installation (ref#CPQ3BL) Support	2	56	April 27, 2024
Issue accessing Qobuz and Tidal accounts via Roon after reinstall - Network error and login loop (ref#FWH2P1) Support	8	78	April 27, 2024
Email Contact Issue with Support Team (ref#CBESJH) Support	8	82	April 27, 2024
Nucleus Plus unable to connect to watched folder after Mac restart (ref#TMICXW) Nucleus Support	5	48	April 27, 2024
Too many open files on Ubuntu with build 1392 Support	17	179	April 27, 2024
Playback Stops Intermittently on MacBook Air M2 Ethernet Connected Setup (ref#UTGO26) Support	0	41	April 27, 2024
Issues with Roon Update causing frequent interruptions in music playback (ref#61MOET) Support	10	145	April 27, 2024
"Unexpected Errors When Starting Radio on Songs and Limiting to Library Issue" [Roon Investigating] Support	24	167	April 27, 2024
Playback interrupted on live radio with "track failed to load" message on every station despite strong internet, server reboot not resolving issue (build 1401) (ref#UIEKKR) Support	4	58	April 27, 2024
Recurring Outages with Roon Radio on Lifetime Account (ref#DM74D4) Support	2	54	April 27, 2024
Arc App Not Starting on Xiaomi 13 Android Phone (ref#6C88BM) Support	3	49	April 27, 2024
Playback issue after pausing track - play function not responding (ref#SD08GB) Support	4	67	April 27, 2024
A Ghosted Serenade? Support	3	84	April 27, 2024
Album not recognised Metadata	0	43	April 27, 2024
Wrong Lyrics on screen whilst playing Metadata	3	53	April 27, 2024
Issue with Albums Disappearing in Roon Despite Being Accessible Elsewhere (ref#P0XCIW) Support	37	293	April 27, 2024