I saw this online but when I connect to the Roon with it’s IP address I don’t see where to update it or unauthorized any existing Crestron extension. This is a new install. Is there any way I can get someone to give me a call to help with this?
We do not offer phone support but we would be more than happy to assist you right here on the Community website.
When we resolve issues on Community, it ensures that our entire team has access to the discussion and can weigh in as needed. This means that not only can our support team contribute, but so can our QA team, developers, and senior staff.
As for this issue itself, can you please confirm what exactly you are seeing in Roon Settings -> Extensions? If you can provide a screenshot by using these instructions it will help me better assist you. This is an example of what is should look like once paired:
The Roon was connected and working fine and then we changed out the Crestron Processor and now it is not connecting. Do i need to go back into the settings/extensions and delete the old Crestron processor and confirm the new one?
Yes, when you switch Crestron processors, you will need to recompile the module and upload it to the new processor. Then you need to perform the Pair and Configure the new extension using the previous instructions I listed:
I unauthorized the old Crestron extension and then rebooted the Roon. Then i went in and add in the new Crestron extension and everything started working again. Then on September 3rd i received this message. Do you know what would cause it?
Seeing that message indicates that your Roon Core has not communicated recently with the Crestron module, but t is possible that this was referencing the older build you had installed before authorizing the new build. Is the Crestron module still working as expected on your end? Are there any issues you’re seeing?