Does anyone have a successful line of contact to Qobuz?
I forgot to change my credit card information before it expired, then (foolishly?) made a request to update my country of residence before renewing with my new card. It took 2-3 weeks to get that done (country can only be modified by an agent).
The rub, is that there now seems to be a backend issue that doesn’t allow me to renew my plan. I select the Studio plan, then “Solo”, and it just takes me back to selecting which tier of plan I want (Studio/Sublime). I have tried on Chrome and Safari, on my computer, on my wife’s computer, and on my phone, with the same Kafkaesque loop every time. I’ve tried contacting support via their online chat, as well as their email (support-help@qobuz.com), and I haven’t gotten a non-AI reply in over a month now.
I’ve been locked out of my account for nearly 2 months now, which means I’ve been unable to use Roon. I’ve had to resort to streaming from Apple Music via (gasp) AirPlay.
Any leads on a solution would be much appreciated!
That’s interesting; the few times that I had to contact customer support of Qobuz, they replied within a day or two, always friendly and helpful. So I don’t know why you don’t get feedback, but it’s not “normal” in my experience.
Though I’m not exactly sure what you are experiencing. You say you cannot login to your account? You cannot even login from a different browser/PC? That’s odd.
I can login without issue, but when I try to re-subscribe to a streaming plan, the web interface never completes the process. The first page I get asks me to select between a Studio Plan and the Sublime Plan. When I click “Studio”, it loads a second page that asks me to select between the Solo, Duo, or Family Plan. When I click Solo, and then hit the “Subscribe” button, it takes me back to the first page where it asks me to choose between Studio and Sublime again. Same loop on all my devices, on both Chrome/Safari browsers.
I contacted via weblink about my country of residence, and got a response via email that said to reply if I had any other issues. When I replied there about the subscribe loop, I didn’t get any response, so I then reached out again via web app, then again via email, and again via web app, every few days when I hadn’t received a reply. The webapp AI gave me a blurb about escalating it right away, but that hasn’t turned into anything either.
@ Brent_Anderson:Hi happy new year You may have better luck using AudiophileStyle(used to be ComputerAudiophile)which has a specific “Official Qobuz Issues” section specifically read @John Mackta page.I originally had a French account and when Qobuz became available in USA he personally guided me in getting my account transferred(including all my playlists etc)along with young techie in NYC who even gave me a sign in password I still have today! As an aside when I finally finagled a European account when Qobuz first came out despite me being in USA they gave me an address of Oneida, New France which I thought was really cheeky of them as New France is what the Northeast USA would have called if the French had won on the Plains of Abraham!! Best of luck let me know how you make out bobbmd
I have considered this, but I’m not sure if my Roon library would care that the sign-in email for my Qobuz account is different. I worry that Roon would sync with the new Qobuz account, see a different set of playlists, albums, etc. and I’d be opening up more problems.
Yes I had success, it was my error, I purchased a yearly subscription before my existing subscription had ended, a lovely lady sorted it out for me and credited me 2 free months before my new sub started.
