ARC 1.70 Build 371 Crashes on SONY NW-WM1AM2

Early Access
1

Connected Audio Devices

  • Device: SONY NW-WM1AM2
  • Connection Type: Roon ARC 1.70 Build 371 (Early Access APK)

Description of Issue

  • Problem: On my SONY NW-WM1AM2, Roon ARC 1.70 Build 371 crashes immediately upon launch. The app is completely unusable.
  • Steps Taken: Downloaded and installed the latest APK, rebooted the device, no system modifications.
2

I moved this to Early Access so that Roon staff sees it. (The Roon Software Discussion category is not being monitored by Roon staff).

Did you try uninstalling and reinstalling?

1 Like
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Hi, @CHIU_YING_LIN, sorry for the late response here.

Could you please provide a bit more data about the issue you are having? Are you using any DACs when this is happening? Is there a way to get out of this state, like, for example when you start from scratch (remove the app and reinstall it)?

Thanks!

—
Ivan

4

Hi Ivan,

Thanks for your reply.

I just bought a brand new Sony NW-WM1AM2, and after installing Roon ARC from the Google Play Store, the app crashes immediately upon launch.

I tried the following steps but the issue remains:

Uninstalled the app, rebooted the device, and reinstalled from the Play Store → still crashes.

Installed the latest Roon ARC 1.70 (Build 371) APK manually → still crashes right after opening.

I also captured a logcat crash report, and the main error is:

java.lang.UnsatisfiedLinkError: dlopen failed: library “libssl.so” not found

No external DACs are connected. The issue happens even on a fresh, factory-reset device.

I’ve attached the arc_crash.txt log file for your reference.

Thanks for looking into this!

5

Understood, thank you for the response!

It looks like the file failed to upload, could you please upload the arc_crash.txt file here, I will take a look at it.

Thanks!

–
Ivan