I had about a dozen albums downloaded to the ARC app. Went to listen in the car, and they’re all gone. I’m assuming this is since ARC 1.0.43 from Sept 7 '23? (I only updated it a few days ago.)
My iPhone still shows nearly 800MB of ARC “data” (assuming the bulk of that is the downloaded music), but the downloads tab shows nothing except the message: “Find something to download” and “Your downloads will go here”
Will this happen everytime the ARC app is updated on the app store? Or is there another cause?
Unfortunately so. Sometimes they become available again after ARC has had a full sync back to core, which it wont do if in offline. Due to licensing it has to phone home every now and again. It always seems to happen after updates and if its been in offline mode for a certain time . If its in offline mode turn it back to online to attempt a sync.
You can’t if it’s not offline then it syncs on startup. It happens if it’s just not done that after an update. Happened to me several times. If it’s not coming back not much to suggest. A reset will delete the whole ARC data including the files from the phones storage. Have you connected at home via Wi-Fi to see if it changes? Have you rebooted the phone?
I store a vehicle which has car play and no disc player. But my regular driver has a disc player so I only use the app for a month or so here and there. It worked last fall 2023 and I downloaded maybe 2 dozen albums. Then I go to use it now April 24 I have GB used up but no downloads to access and haven’t a clue where to find them so have to start over. Why anyone thinks this is a superior solution is beyond me. I would like to know how to dump the useless files so they aren’t taking up space. My next complaint is albums that I purchased years ago don’t show up as available to download tho I know for a fact they were loaded onto the hard drive. I realize thats another topic, I just find I don’t have time for all this exercise and I don’t understand the draw.
Unfortunately, I don’t have an advice regarding the iPhone settings, but this hasn’t happened to me since I changed my settings on Android a while ago:
Used to happen quite a lot on the earlier ARC builds but they seem to have gotten over that. I haven’t had it happen for quite some time now and I was having it happen all the time.
I tried using ARC, but it rarely works smoothly. Downloads pause for no apparent reason and never resume on their own. Even when they do download successfully, the files sometimes disappear when I want to listen to them. Now, I use the Flacbox hi-res music player for iPhone, and it’s brilliant. Downloads are super fast, and the files are always available. This is how it should be.
I left for a trip of a month a few days ago. I tried to listen to Roon but no go since the server was offline (my fault). No problem, half a year ago or so I downloaded everything important, so I switch to offline mode. Nothing! The app tells me I have yet to download my first album!!! Apple storage tells me Roon Arc takes up 190 Gb. I am very angry at the incompetence of the Roon team. What is the use of this app if it loses your data? Perhaps Harmann should do a clean sweep of the development team.
Hi Luke as a previous ARC user, I learned never to travel with only ARC as my source of Music.
On several trips ARC stopped working on the first or second day. I also had it delete all my music on a couple of occasions.
On my last holiday I got just out of WiFi range when my wife realised she had forgotten something, I turned around and parked outside my house and upon driving off again my 7 hour plus driving queue was gone and it was empty.
At this point I gave up and deleted ARC from my phone.
Sadly while ARC is much improved on where it was a couple of years ago, it let’s me down when I need it the most. I have focused my mobile efforts on PlexAmp and Symfonium now and both are working great.
Thanks for the support and the suggestions. Unfortunately, things are not so easy. I am a classical / jazz music lover and depend heavily on playlists. Downloading them in RoonArc is easy, recreating them for another program a major undertaking which I did once and am not prepared to do again, even if that means that from now on I can only,y listen to the (online) radio.
It was less of a suggestion and more of a warning to relying only on ARC.
I fully understand the undertaking of maintaining two libraries as I went through it myself when I gave up on ARC. Though I only have a small percentage of classical music in my library.
I do hope that ARC becomes more reliable for you.
Why not maintain your main playlists within Roon for more reliable at home listening but export them to Qobuz or tidal for mobile listening?
You might not get 100% but something close and reliable.
It’s still happening for both me and my wife. The phone (iPhone 15pro) simply loses its Arc downloads. No explanation. It’s happened at least four times to me and a similar amount for my wife. Totally aggravating and requires starting over.
