ARC Network Connection Error

Roon Core Machine

Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
System Firmware Version: 451.
OS Loader Version: 540.120.3~22
SMC Version (system): 2.38f12

Networking Gear & Setup Details

  1. Who is your internet service provider?
    Gigamonster fiber optic

  2. Please list the make and model of your modem and router?
    Gigamonster provided equipment

  3. Do you have any additional network hardware, like additional routers or managed switches?
    Netgear 8 port gigabite ethernet switch

  4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

Connected Audio Devices

USB to Mytek Brooklyn DAC+

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}

resolved thanks.

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