Arc not working,

[John_Monju (John M)]

Roon Core Machine

Roon Nucleus

Networking Gear & Setup Details

Orbi RBR750, Nucleus connected to satellite via ethernet
No vpn

Connected Audio Devices

Hegel H390 via wireless network

Number of Tracks in Library

22k tracks

Description of Issue

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“xxxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">501ActionFailed</s:Fault></s:Body></s:Envelope>”}
}
‘

[Martin_Webster]

@John_Monju

Orbi RBR750, Nucleus connected to satellite via ethernet

@John_Monju, please provide details of your ISP and any additional network equipment, e.g., ISP supplied modem or router, you are using. Thanks.

[John_Monju (John M)]

Cox cable, Lafayette Louisiana. Cox modem, it’s also a streamer.

[Bill_Janssen (Wigwam wool socks now on asymmetrical isolation feet!)]

John, don’t tell the world the password on your cable modem.

[benjamin]

Hey @John_Monju,

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?