ARC not working


“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“”,“actual_external_ipv6”:“2600:1700:dcd0:7210:d857:d459:d7aa:2f2c”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}

Your router seems to have UPnP disabled and you don’t have a manual port forwarding rule set up. You need one or the other one the router. This may get you started:

Your router’s manual should tell the details of how to set it up. Tell us your router model if you can’t figure it out.

Welcome to the forum!

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It also appears you have an IPv6 address. You will need to get an IPv4 address from your ISP.

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Is this why I keep getting a poor connection message?

Hi @David_Manzi,

Welcome to this forum, a fellow community member here. To help you with your Arc issue please provide info about your setup. Especially the routers/modems, switches in your setup. Also what is your ISP.

Kind regards,


It’s working now but seems quite dependent on the internet connection

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With that error message from above it shouldn’t be working at all :slight_smile: Has the error message changed?

Yes, the error message is gone and it works now. Creating the pinhole in my firewall was the fix.

Thanks to all for the support!

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