ARC stops playing songs often

Roon Software Discussion
1

Hi,

I am still setting up things and currently I run Roon core on my laptop. So setup is far from perfect…

However issue is with ARC. Today I went to travel and I did download bunch of albums and was planning to play songs from Qobuz trough ARC.
I did had my computer with me so Roon core was not online.

I did start to listen one of albums what I had downloaded… ARC did complain that it can’t connect to Roon core… No worries I did know that and it still started to play my downloaded album.

However it did suddenly stopped playing. I did star song again… And same thing happened. This did happen several times and I could say it took some time between it stopped playing… It felt to me that it disconnected playback when I tried again find Roon core server.

I can’t say for sure that why this happened, but still liked to report this kind of behaviour.

I am having Android phone and it should be up to date with latest apps and patches.

2

One tip - before you leave for your trip, set ARC into Offline Mode, under the gear icon, and you will avoid these problems.

2 Likes
3

Okay thanks for tip.

However that do prevents me to use Qobuz streaming.
Not actually sure does that need to have Core online as well :thinking:

4

It does not require the core to be on.

5

That is good. Most likely tough ARC cannot be in offline mode tough. :laughing:

6

Hey @Jesse_Lahtela thanks for posting here. Hoping we can help figure out what the issue was.

First of all, using ARC requires the core to be on at all times. If possible, see if you can set up your core on an always-on device. If it must be a laptop, see if you can have it plugged in and set to not fall asleep.

The issue you were reporting was trying to play downloaded music from ARC, but ARC would stop during playback?

Are you able to provide a time when this may have happened?

7

I am going to setup core later to dedicated server so it can be online all the time. But that will come later.

It did play some time the music and then playback stopped. App did not seem to crash, but playback just stopped. I did not get any obvious reason for it.
when I pushed play it started again, but stopped again soon.

This was on last Tuesday (18th) around 6 (am) EET time. I this it was bit over 6… So 6:10 is quite close.

8

This did happen to me today again.
At the morning everything went well without issues when I travelled roughly 3 hours.
Afternoon when I headed back I opened Arc again and started to play… No changes in que or anything… But it stopped quite soon.

I did notice that player widget did not pop up to my screen. When I opened app again it started to play again.
So I think ARC stopped to play on background and why I did not bring up player widget may be connected to this… Not Android app developer, but I think it did not correct switch to background run and operation.

When I closed app completely and started it again (did not force close) it worked again fine… Been playing ~2 hours without any issues.

App have been offline mode whole time and I have set on Android setting that it haves full rights to run all the time (no optimisation).

9

This issue seems to be still ongoing.
When app is switched to background it stops playing soon.

If left for “top” and lock screen this do not happen.

App is set not to have any power limitations and full rights to run all the time.