ARC suddenly not working

Hi Guys,

i was totally happy with ARC since, two weeks ago, nothing worked anymore.
ROON shows “ready”, but on my iPhone I do not have access and it tells me, that my server is not accessible from outside my network.

Nothing has changed on my setup, the same Nucleus, the same phone.
it is a standard, two year old nucleus and an iPhone 16ProMax.

and yes: I have deleted the App and installed again, three times so far, but that doesn’t fix it.

Has anyone another idea how to fix this, I am running out of ideas.

Many thanks in advance
Marco

Hi @Marco_S

Your post indicates you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission. Thank you.