I’m not sure who you spoke to over at Arcam since your post has no mention of the author, but I’d publicly call out this Arcam representative as not having a clue.
The units have been with us, but they failed certification. Arcam’s Senior Director of Global Engineering was informed of this by our certification team, so my guess is that you talked to a support person that is speaking to things they know nothing about.
We have been iterating with Arcam, with them delivering new firmware, followed up by feedback from our certification team. This has been going on for many months, with the latest turn-around being a week ago.
Arcam is being responsive, but for this person to paint this in a manner where we are at fault, is ludicrous. The only thing we are at fault for is having strict standards for the quality of product that we certify. We’ll bring this up with the higher-ups at Arcam, who are working hard to get this done right.