B1228, B1235, B1253 - Roon does NOT start on Win 10 [Investigating, probably screen resolution related]

Mikael_Ollars · April 6, 2023, 11:08am

I tried reinstallaing a couple of more times, but the app won’t start.

04/06 13:00:24 Info: Starting Roon v2.0 (build 1253) earlyaccess on windows
04/06 13:00:24 Info: Local time is 2023-04-06 13:00:24, UTC time is 2023-04-06 11:00:24
04/06 13:00:24 Info: [URI] Checking that FriendlyAppName == Roon
04/06 13:00:24 Info: Registering for URI scheme: Roon, roon
04/06 13:00:24 Info: URI scheme executable path remains “C:\Users\Micke\AppData\Local\Roon\Application\200001253\Roon.dll” “%1”
04/06 13:00:24 Trace: [bits] myinfo: {“os”:“Windows 10”,“platform”:“windows”,“machineversion”:200001253,“branch”:“earlyaccess”,“appmodifier”:“”,“appname”:“Roon”}
04/06 13:00:24 Trace: [roondns] flushed 1 last-known-good entries
04/06 13:00:25 Debug: [easyhttp] [1] POST to https://bits.roonlabs.net/1/q/roon.base.,roon.internet_discovery. returned after 914 ms, status code: 200, request body size: 124 B
04/06 13:00:25 Trace: [bits] updated bits, in 985ms
04/06 13:00:25 Trace: Checking if we are already running
04/06 13:00:25 Trace: Nope, we are the only one running
04/06 13:00:25 Info: Is 64 bit? True
04/06 13:00:25 Info: Loading broo project: ui.broox
04/06 13:00:25 Trace: [orbit] init seq=0, pending=0, spcount=0, uidcount=0
04/06 13:00:25 Trace: [broo/imagecache] loaded 0 cache entries from C:\Users\Micke\AppData\Local\Roon\Cache\brooimages_1\index.db, current: 512mb / 0mb
04/06 13:00:25 Trace: [realtime] fetching time from NTP server
04/06 13:00:26 Debug: 14 WGL Extensions:
04/06 13:00:26 Debug: WGL Extension 0: WGL_EXT_depth_float
04/06 13:00:26 Debug: WGL Extension 1: WGL_ARB_buffer_region
04/06 13:00:26 Debug: WGL Extension 2: WGL_ARB_extensions_string
04/06 13:00:26 Debug: WGL Extension 3: WGL_ARB_make_current_read
04/06 13:00:26 Debug: WGL Extension 4: WGL_ARB_pixel_format
04/06 13:00:26 Debug: WGL Extension 5: WGL_ARB_pbuffer
04/06 13:00:26 Debug: WGL Extension 6: WGL_EXT_extensions_string
04/06 13:00:26 Debug: WGL Extension 7: WGL_EXT_swap_control
04/06 13:00:26 Debug: WGL Extension 8: WGL_EXT_swap_control_tear
04/06 13:00:26 Debug: WGL Extension 9: WGL_ARB_multisample
04/06 13:00:26 Debug: WGL Extension 10: WGL_ARB_pixel_format_float
04/06 13:00:26 Debug: WGL Extension 11: WGL_ARB_framebuffer_sRGB
04/06 13:00:26 Debug: WGL Extension 12: WGL_ARB_create_context
04/06 13:00:26 Debug: WGL Extension 13: WGL_EXT_pixel_format_packed_float
04/06 13:00:26 Debug: Pixel format found: Pixel format 4: Type 202B, Accel 2027, 32bpp (R8G8B8A8), 24 depth bits, 8 stencil bits, 64 accum bits, sRGB capable: False
04/06 13:00:26 Debug: Successfully created OpenGL Context using wglCreateContextAttribsARB
04/06 13:00:26 Trace: DWM Composition: 1, using swap interval: 0
04/06 13:00:26 Trace: Direct Manipulation init: 1785EBF1050, initialized: True
04/06 13:00:26 Trace: [realtime] Got time from NTP: 2023-04-06 10:55:19 UTC (3889767319463ms)
04/06 13:00:26 Trace: [realtime] Updated clock skew to -00:05:06.6579594 (-306657,9594ms)
04/06 13:00:26 Warn: Could not find function: “glDebugMessageControl”
04/06 13:00:26 Warn: Could not find function: “glDebugMessageInsert”
04/06 13:00:26 Warn: Could not find function: “glDebugMessageCallback”
04/06 13:00:26 Warn: Could not find function: “glTexStorage2D”
04/06 13:00:26 Warn: Could not find function: “glInvalidateFramebuffer”
04/06 13:00:26 Warn: Could not find function: “glInvalidateSubFramebuffer”
04/06 13:00:26 Warn: Could not find function: “glBufferStorage”
04/06 13:00:26 Warn: Could not find function: “glTextureBarrier”
04/06 13:00:26 Warn: Could not find function: “glTextureBarrierNV”
04/06 13:00:26 Warn: Could not find function: “glInvalidateTexSubImage”
04/06 13:00:26 Warn: Could not find function: “glInvalidateTexImage”
04/06 13:00:26 Warn: Could not find function: “glInvalidateBufferSubData”
04/06 13:00:26 Warn: Could not find function: “glInvalidateBufferData”
04/06 13:00:26 Debug: OpenGL Version: 3.1.0 - Build 9.17.10.4459
04/06 13:00:26 Debug: OpenGL Vendor: Intel
04/06 13:00:26 Debug: OpenGL Renderer: Intel(R) HD Graphics 3000
04/06 13:00:26 Debug: OpenGL Shader Language: 1.40 - Intel Build 9.17.10.4459
04/06 13:00:26 Debug: OpenGL extension count: 129
04/06 13:00:26 Debug: OpenGL extension 0: GL_EXT_blend_minmax
04/06 13:00:26 Debug: OpenGL extension 1: GL_EXT_blend_subtract
04/06 13:00:26 Debug: OpenGL extension 2: GL_EXT_blend_color
04/06 13:00:26 Debug: OpenGL extension 3: GL_EXT_abgr
04/06 13:00:26 Debug: OpenGL extension 4: GL_EXT_texture3D
04/06 13:00:26 Debug: OpenGL extension 5: GL_EXT_clip_volume_hint
04/06 13:00:26 Debug: OpenGL extension 6: GL_EXT_compiled_vertex_array
04/06 13:00:26 Debug: OpenGL extension 7: GL_SGIS_texture_edge_clamp
04/06 13:00:26 Debug: OpenGL extension 8: GL_SGIS_generate_mipmap
04/06 13:00:26 Debug: OpenGL extension 9: GL_EXT_draw_range_elements
04/06 13:00:26 Debug: OpenGL extension 10: GL_SGIS_texture_lod
04/06 13:00:26 Debug: OpenGL extension 11: GL_EXT_rescale_normal
04/06 13:00:26 Debug: OpenGL extension 12: GL_EXT_packed_pixels
04/06 13:00:26 Debug: OpenGL extension 13: GL_EXT_texture_edge_clamp
04/06 13:00:26 Debug: OpenGL extension 14: GL_EXT_separate_specular_color
04/06 13:00:26 Debug: OpenGL extension 15: GL_ARB_multitexture
04/06 13:00:26 Debug: OpenGL extension 16: GL_EXT_texture_env_combine
04/06 13:00:26 Debug: OpenGL extension 17: GL_EXT_bgra
04/06 13:00:26 Debug: OpenGL extension 18: GL_EXT_blend_func_separate
04/06 13:00:26 Debug: OpenGL extension 19: GL_EXT_secondary_color
04/06 13:00:26 Debug: OpenGL extension 20: GL_EXT_fog_coord
04/06 13:00:26 Debug: OpenGL extension 21: GL_EXT_texture_env_add
04/06 13:00:26 Debug: OpenGL extension 22: GL_ARB_texture_cube_map
04/06 13:00:26 Debug: OpenGL extension 23: GL_ARB_transpose_matrix
04/06 13:00:26 Debug: OpenGL extension 24: GL_ARB_texture_env_add
04/06 13:00:26 Debug: OpenGL extension 25: GL_IBM_texture_mirrored_repeat
04/06 13:00:26 Debug: OpenGL extension 26: GL_EXT_multi_draw_arrays
04/06 13:00:26 Debug: OpenGL extension 27: GL_NV_blend_square
04/06 13:00:26 Debug: OpenGL extension 28: GL_ARB_texture_compression
04/06 13:00:26 Debug: OpenGL extension 29: GL_3DFX_texture_compression_FXT1
04/06 13:00:26 Debug: OpenGL extension 30: GL_EXT_texture_filter_anisotropic
04/06 13:00:26 Debug: OpenGL extension 31: GL_ARB_texture_border_clamp
04/06 13:00:26 Debug: OpenGL extension 32: GL_ARB_point_parameters
04/06 13:00:26 Debug: OpenGL extension 33: GL_ARB_texture_env_combine
04/06 13:00:26 Debug: OpenGL extension 34: GL_ARB_texture_env_dot3
04/06 13:00:26 Debug: OpenGL extension 35: GL_ARB_texture_env_crossbar
04/06 13:00:26 Debug: OpenGL extension 36: GL_EXT_texture_compression_s3tc
04/06 13:00:26 Debug: OpenGL extension 37: GL_ARB_shadow
04/06 13:00:26 Debug: OpenGL extension 38: GL_ARB_window_pos
04/06 13:00:26 Debug: OpenGL extension 39: GL_EXT_shadow_funcs
04/06 13:00:26 Debug: OpenGL extension 40: GL_EXT_stencil_wrap
04/06 13:00:26 Debug: OpenGL extension 41: GL_ARB_vertex_program
04/06 13:00:26 Debug: OpenGL extension 42: GL_EXT_texture_rectangle
04/06 13:00:26 Debug: OpenGL extension 43: GL_ARB_fragment_program
04/06 13:00:26 Debug: OpenGL extension 44: GL_EXT_stencil_two_side
04/06 13:00:26 Debug: OpenGL extension 45: GL_ATI_separate_stencil
04/06 13:00:26 Debug: OpenGL extension 46: GL_ARB_vertex_buffer_object
04/06 13:00:26 Debug: OpenGL extension 47: GL_EXT_texture_lod_bias
04/06 13:00:26 Debug: OpenGL extension 48: GL_ARB_occlusion_query
04/06 13:00:26 Debug: OpenGL extension 49: GL_ARB_fragment_shader
04/06 13:00:26 Debug: OpenGL extension 50: GL_ARB_shader_objects
04/06 13:00:26 Debug: OpenGL extension 51: GL_ARB_shading_language_100
04/06 13:00:26 Debug: OpenGL extension 52: GL_ARB_texture_non_power_of_two
04/06 13:00:26 Debug: OpenGL extension 53: GL_ARB_vertex_shader
04/06 13:00:26 Debug: OpenGL extension 54: GL_NV_texgen_reflection
04/06 13:00:26 Debug: OpenGL extension 55: GL_ARB_point_sprite
04/06 13:00:26 Debug: OpenGL extension 56: GL_ARB_fragment_program_shadow
04/06 13:00:26 Debug: OpenGL extension 57: GL_EXT_blend_equation_separate
04/06 13:00:26 Debug: OpenGL extension 58: GL_ARB_depth_texture
04/06 13:00:26 Debug: OpenGL extension 59: GL_ARB_texture_rectangle
04/06 13:00:26 Debug: OpenGL extension 60: GL_ARB_draw_buffers
04/06 13:00:26 Debug: OpenGL extension 61: GL_ARB_color_buffer_float
04/06 13:00:26 Debug: OpenGL extension 62: GL_ARB_half_float_pixel
04/06 13:00:26 Debug: OpenGL extension 63: GL_ARB_texture_float
04/06 13:00:26 Debug: OpenGL extension 64: GL_ARB_pixel_buffer_object
04/06 13:00:26 Debug: OpenGL extension 65: GL_EXT_framebuffer_object
04/06 13:00:26 Debug: OpenGL extension 66: GL_ARB_draw_instanced
04/06 13:00:26 Debug: OpenGL extension 67: GL_ARB_half_float_vertex
04/06 13:00:26 Debug: OpenGL extension 68: GL_ARB_occlusion_query2
04/06 13:00:26 Debug: OpenGL extension 69: GL_EXT_draw_buffers2
04/06 13:00:26 Debug: OpenGL extension 70: GL_WIN_swap_hint
04/06 13:00:26 Debug: OpenGL extension 71: GL_EXT_texture_sRGB
04/06 13:00:26 Debug: OpenGL extension 72: GL_ARB_multisample
04/06 13:00:26 Debug: OpenGL extension 73: GL_EXT_packed_float
04/06 13:00:26 Debug: OpenGL extension 74: GL_EXT_texture_shared_exponent
04/06 13:00:26 Debug: OpenGL extension 75: GL_ARB_texture_rg
04/06 13:00:26 Debug: OpenGL extension 76: GL_ARB_texture_compression_rgtc
04/06 13:00:26 Debug: OpenGL extension 77: GL_NV_conditional_render
04/06 13:00:26 Debug: OpenGL extension 78: GL_EXT_texture_swizzle
04/06 13:00:26 Debug: OpenGL extension 79: GL_ARB_sync
04/06 13:00:26 Debug: OpenGL extension 80: GL_ARB_framebuffer_sRGB
04/06 13:00:26 Debug: OpenGL extension 81: GL_EXT_packed_depth_stencil
04/06 13:00:26 Debug: OpenGL extension 82: GL_ARB_depth_buffer_float
04/06 13:00:26 Debug: OpenGL extension 83: GL_EXT_transform_feedback
04/06 13:00:26 Debug: OpenGL extension 84: GL_EXT_framebuffer_blit
04/06 13:00:26 Debug: OpenGL extension 85: GL_EXT_framebuffer_multisample
04/06 13:00:26 Debug: OpenGL extension 86: GL_ARB_framebuffer_object
04/06 13:00:26 Debug: OpenGL extension 87: GL_EXT_texture_array
04/06 13:00:26 Debug: OpenGL extension 88: GL_EXT_texture_integer
04/06 13:00:26 Debug: OpenGL extension 89: GL_ARB_map_buffer_range
04/06 13:00:26 Debug: OpenGL extension 90: GL_EXT_texture_snorm
04/06 13:00:26 Debug: OpenGL extension 91: GL_INTEL_performance_queries
04/06 13:00:26 Debug: OpenGL extension 92: GL_ARB_copy_buffer
04/06 13:00:26 Debug: OpenGL extension 93: GL_ARB_sampler_objects
04/06 13:00:26 Debug: OpenGL extension 94: GL_NV_primitive_restart
04/06 13:00:26 Debug: OpenGL extension 95: GL_ARB_seamless_cube_map
04/06 13:00:26 Debug: OpenGL extension 96: GL_ARB_uniform_buffer_object
04/06 13:00:26 Debug: OpenGL extension 97: GL_ARB_depth_clamp
04/06 13:00:26 Debug: OpenGL extension 98: GL_ARB_vertex_array_bgra
04/06 13:00:26 Debug: OpenGL extension 99: GL_ARB_shader_bit_encoding
04/06 13:00:26 Debug: OpenGL extension 100: GL_ARB_draw_buffers_blend
04/06 13:00:26 Debug: OpenGL extension 101: GL_ARB_texture_query_lod
04/06 13:00:26 Debug: OpenGL extension 102: GL_ARB_explicit_attrib_location
04/06 13:00:26 Debug: OpenGL extension 103: GL_ARB_draw_elements_base_vertex
04/06 13:00:26 Debug: OpenGL extension 104: GL_ARB_instanced_arrays
04/06 13:00:26 Debug: OpenGL extension 105: GL_ARB_fragment_coord_conventions
04/06 13:00:26 Debug: OpenGL extension 106: GL_EXT_gpu_program_parameters
04/06 13:00:26 Debug: OpenGL extension 107: GL_ARB_texture_buffer_object_rgb32
04/06 13:00:26 Debug: OpenGL extension 108: GL_ARB_compatibility
04/06 13:00:26 Debug: OpenGL extension 109: GL_ARB_texture_rgb10_a2ui
04/06 13:00:26 Debug: OpenGL extension 110: GL_ARB_vertex_type_2_10_10_10_rev
04/06 13:00:26 Debug: OpenGL extension 111: GL_ARB_timer_query
04/06 13:00:26 Debug: OpenGL extension 112: GL_INTEL_map_texture
04/06 13:00:26 Debug: OpenGL extension 113: GL_ARB_vertex_array_object
04/06 13:00:26 Debug: OpenGL extension 114: GL_ARB_provoking_vertex
04/06 13:00:26 Debug: OpenGL extension 115: WGL_EXT_depth_float
04/06 13:00:26 Debug: OpenGL extension 116: WGL_ARB_buffer_region
04/06 13:00:26 Debug: OpenGL extension 117: WGL_ARB_extensions_string
04/06 13:00:26 Debug: OpenGL extension 118: WGL_ARB_make_current_read
04/06 13:00:26 Debug: OpenGL extension 119: WGL_ARB_pixel_format
04/06 13:00:26 Debug: OpenGL extension 120: WGL_ARB_pbuffer
04/06 13:00:26 Debug: OpenGL extension 121: WGL_EXT_extensions_string
04/06 13:00:26 Debug: OpenGL extension 122: WGL_EXT_swap_control
04/06 13:00:26 Debug: OpenGL extension 123: WGL_EXT_swap_control_tear
04/06 13:00:26 Debug: OpenGL extension 124: WGL_ARB_multisample
04/06 13:00:26 Debug: OpenGL extension 125: WGL_ARB_pixel_format_float
04/06 13:00:26 Debug: OpenGL extension 126: WGL_ARB_framebuffer_sRGB
04/06 13:00:26 Debug: OpenGL extension 127: WGL_ARB_create_context
04/06 13:00:26 Debug: OpenGL extension 128: WGL_EXT_pixel_format_packed_float
04/06 13:00:26 Debug: OpenGL maximum texture size: 8192
04/06 13:00:26 Debug: OpenGL maximum array texture layers: 256
04/06 13:00:26 Debug: Framebuffer info : R0G0B0A0, color encoding: 0x0, depth: 0, stencil: 0

However, i DID find some .NET related issues in EventViewer.
Uploaded the EventViewer logs as “Roon Crash.evtx”

ivan · April 6, 2023, 11:34am

Yes, unfortunately, @Mikael_Ollars, reinstalling only helps people affected by the auto-update problem. The one you are having based on our theory is a different one and is happening because of the .NET update as well but is probably related to the rendering area available. That’s why I asked about the task bar size. Moreover, we tried with on laptops with 1920 x 1080 native resolutions which were set up to use the same resolution as your Windows machine and we failed to reproduce this issue Which means that there are probably some additional factors that contribute to this issue.

Thank you for uploading your Event Viewer logs, I will show them to our dev team. I hope that they will contain some useful data.

Apologies for trouble.

–
Ivan

andrew.v · April 7, 2023, 3:42pm

Hey @Mikael_Ollars !
Could you tell us please which .Net version is installed on your laptop?

Mikael_Ollars · April 7, 2023, 3:45pm

Not at home at this time, so i don’t know. The lappy is fully updated however, 22H2.
And, i tried installing the official runtime package of .Net 6.0(.15?) from Microsoft but that didn’t have any effect. Roon still crashed when trying to start.

ivan · April 12, 2023, 4:06pm

Hi, @Mikael_Ollars, we discussed your case with our dev team yesterday. They said that they still need more data to investigate this issue further. As the next step, I’d like to ask you to do the following:

Install the latest Early Acces build
Follow the steps from this article and try to launch Roon app with the following command line arguments – -gldebug -gldebugctx
Collect logs from this run
Upload them to our File Uploader

These command line arguments will add more logging and hopefully will give our dev team more ideas on how to approach this problem and why does it occur.

Thanks!

–
Ivan

Mikael_Ollars · April 13, 2023, 6:24am

Hi Ivan,
as requested. Uploaded file: Roon_log(gldebug,ctx).zip
It really didn’t elaborate much, and Eventviewer reports the same error:
Application: Roon.exe
CoreCLR Version: 6.0.1623.17311
.NET Version: 6.0.16
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFC22AE2361 (00007FFC22910000) with exit code c0000005.

vova · May 4, 2023, 2:09pm

@Mikael_Ollars , this should be fixed, can you please let us know how it is going on your side ?

Mikael_Ollars · May 5, 2023, 9:14am

Hi @vova, the latest build (b1268) now starts fine on this old faithful lappy!
Appreciated!

system · May 6, 2023, 9:15pm

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