B1228 Windows 10 PC Remote app not working after today's update [Investigating, see main thread]

Roon Core Machine

Core installed on Intel NUC 8i5
Remotes installed on Windows 10 PC and iPad Air
Windows 10 64 bit
Intel i7-6700@3.4 Ghz
16 Gb RAM

Networking Gear & Setup Details

Sky Q Router
Cisco 2960 switch
Blue Jeans Ethernet cables

Connected Audio Devices

Linn Klimax DS/1 (System 1)
Sonore microRendu/Mytek Brooklyn+DAC (System 2)

Number of Tracks in Library

Description of Issue

When I opened up my Windows 10 PC Roon Remote app today an update of both Roon Remote and core was offered. I have had no significant issues with installations in the past so have become somewhat complacent, and chose simply to ā€˜upgrade all’ without reading the change logs.
Following today’s installation, my Windows 10 Remote app will not load - I have tried re-booting my PC but this has not made a difference. My Roon core (on Intel NUC 8i5) appears to be absolutely fine - I can run Roon successfully using my iPad Air Roon remote app, so my problem is limited to my Windows desktop PC. I’ve never had a problem of this type before.

It has been a long time since I last installed Roon so I’m looking for some advice. My basic question is - can I delete and re-install my Windows 10 remote app on its own without impacting or re-installing Roon core on my Intel NUC?

Are you running earlyaccess builds? If yes, there is an issue with the latest earlyaccess updates, see the thread in #early-access

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@hmack, there were/are issues with the earlyaccess release B1228 on Windows. The updater installed but the app never opened. A fresh download and simple re-install solved that for me and others.

Do you know what version of Roon you are using for your NUC Core?

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Yes I am!

Thanks for the information.

I’m running Roon version 2.0 (build 1228) earlyaccess. I’ll uninstall & reinstall the app.

I take it that I can update the remote app only?

OK good, at least not something new and quite easily fixed :slight_smile:

Note that issues after earlyaccess updates should always be checked and posted in the #early-access area. The Roon people will get the info about the issue they need to fix, usually you’ll get quicker help there, and you avoid confusing and scaring ā€œnormalā€ users :slight_smile:

(From the EA help page)

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Yes, re-installed 1228 over my Core and Remote PCs, both on Windows 11. No issues, everything working again.

You will need to download the installs from this link:

https://community.roonlabs.com/t/roon-2-0-build-1228-and-arc-build-159-is-live/236684/2

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And…I recategorized this post to the Early Access category.

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Thanks for this & thanks to all others who responded to my post.

I’ve re-installed the earlyaccess Roon Remote app on my Windows PC and am now back up and running again.

Many thanks!

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Faster than his shadow :rofl:

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