I wish I would have grabbed a screen capture of the annual Tidal subscription (Best Buy) I bought a few months ago because I thought the description stated it would auto renew at the same price. However, maybe that is now just wishful thinking on my part.

[Screenshot_20230904-225334] I’m debating it (with you, I’m not doing so alone) because it’s pertinent, you’re blaming the wrong people, if anyone deserves blame. My Tidal account is managed through Plex because I get a discount having a Plex pass, I suspect your Tidal account has similar status …

I’m not sure we know this. Best Buy might have determined that uptake and income were too low to continue the program. Or they might be making changes to some internal system which makes it challenging or impossible to continue the back-end integration that drives this deal. The one and only point …

I seriously doubt Best Buy have any say in this, or at least much if any ‘skin in the game.’ For them it was most likely a value added proposition to get people into the store to buy devices that play Tidal; for Tidal, it was a way to get people to sub to Tidal after they buy a device that can play …

Tidal may have been unable to contact the users directly, if the contract with the subscriber is with Best Buy, that is a point I am making. You know more about privacy laws in the US than I do, but I think they’d fall foul of privacy laws in Europe, specifically GDPR. If you’ve no contract directl…

We’re stuck in a nonsense argument in which no new information is being disseminated and egos, including mine, are preventing it from ending. I’m signing off from this thread. Enjoy your day or evening, folks :slight_smile:

This whole thread reminds me of [image] Age Poll - How old are you, really? Off Topic It’ll be fun to see how young the Roon community people are! I hope I constructed the poll correctly! poll

[image] gTunes: There is no competent CRM owner on the planet who would, in a situation like this, let the reseller own all of the messaging, retainment, subscription, and communication details. Actually, it happens all the time. And as for the provider/manufacturer sending notices, offers an…

This really is a mountain and mole hill. Deals end get over it and move on. I also agree your deal was with Best Buy not Tidal. So it’s not up to Tidal to communicate this. If your Mobile provider decides the extra services they add in for fee like Apple Music is no longer in your bundle I am sure A…

I got the cancel email a week ago and now I just got a renewal notice. Best Buy seems confused. [image]

Simon_Arnold3: This really is a mountain and mole hill. Absolutely agree. Simon_Arnold3: So it’s not up to Tidal to communicate this. Hypothetically - if you wanted to create some quantifiable metric to determine whether or not Tidal is handling this well, what would it be? I’ll pos…

Best Buy Tidal deal has ended

Roon Software Discussion TIDAL

Suedkiez (Just a fellow user like you) September 5, 2023, 7:06pm 84

This whole thread reminds me of