I’ve dropped Tidal, and transferred all albums to Qobuz. Also decided not to extend my Deezer annual subscription. That one will expire in March next year.
I’ve connected my good old 2017 MacBook Air optically to my Cambridge Audio CXNv2 through a Audiotrak Prodigy Cube 24/96 sound card. So Apple Music can stream hi-res here in the living room as well.
So yeah. It will be the combination of Roon+Qobuz and Apple Music that will supply the music in my living room.
Could use some help. Got the BB email, clicked on the link to subscribe directly with Tidal and got an “the offer does not exist or is not available in your area (in Chicago?)” message. Called BB, and they were no help at all. Any suggestions? I have a ticket into Tidal.
I care less about the 30-day free offer than I do about losing all of my playlists and favorited albums. Thanks.
That’s interesting. Mine auto-renewed on 8/24/23 and says its still good until 8/24/24. I did notice that the product code has been discontinued, so I suspect it won’t be able to renew next time. I checked and haven’t received an email about it being discontinued in September…
Thanks Rudy, signed up with soundiiz, upgraded for $4.50, transferred > 4000 playlist songs from Tidal to Qoobuz in a few minutes.
6 posts were split to a new topic: Apple Music’s lack of exclusive mode and rate switching
I have both Tidal and Qobuz. Although I’ve been starting to listen more and more.
FWIW, I pay $5/mo for an individual Tidal HiFi Plus subscription, paid monthly. It is one of the perks of the Third Man Records Vault subscription: https://thirdmanrecords.com/products/vault-subscription
Hoping that Tidal doesn’t stop this like they did BestBuy. If they do, I won’t renew Tidal and just go with Qobuz.
A post was merged into an existing topic: Soundiiz - I have some questions
Whose customer were you, Best Buy’s or Tidals? If the money was going to Best Buy were you not their customer & so comms should have come from them?
If you listen to metal, as your username suggests, as I do, you may find holes in Qobuz’s library for some older metal releases. Tidal fills the gaps if I find them for me. For newer releases, Qobuz seems ok.
At best you’re asking me who I perceive myself to be a customer of. It’s similar to asking me whether I’m a customer of the company that makes my breakfast cereal or the place I buy it.
Tidal is missing an opportunity to recruit, or at least re-recruit, me as a customer.
Where I live you’d be a customer of the place you buy the cereal, as that is the point of sale & who you have the contract with. If Best Buy were sending renewal emails, the contract appears to be with them & Tidal may have been unable to approach people directly. All the links to cease contracts, finish subscriptions & get refunds (from Best Buy) have come from Best Buy.
This seems a bit of a non story really, people who used to enjoy the benefit of a 50% discount for the Hi-Res tier, have to pay the standard price now & for the same money get the CD quality tier (+ a free month). Tidal need to make money or they will disappear, as do artists.
No idea why you’re trying to debate something as inane as this. If I’m Tidal, and I have the objective of retaining these customers, I’m, at a minimum, sending mails out saying “Sorry about the inconvenience…” Probably offering something better than 30 days free. Feel free to disagree - I don’t think I’ll debate or discuss further 
I’m debating it (with you, I’m not doing so alone) because it’s pertinent, you’re blaming the wrong people, if anyone deserves blame.
My Tidal account is managed through Plex because I get a discount having a Plex pass, I suspect your Tidal account has similar status through Best Buy.
It may be Best Buy ending this deal, not Tidal.
If my Plex pass deal ends, it ends.
I’m not sure we know this. Best Buy might have determined that uptake and income were too low to continue the program. Or they might be making changes to some internal system which makes it challenging or impossible to continue the back-end integration that drives this deal.
The one and only point I’m making is that, in the interest of customer relationship management, Tidal really should have sent its own communication to impacted users. It is almost always cheaper to retain an existing customer than to re-acquire them later - customer acquisition is expensive.
There is no competent CRM owner on the planet who would, in a situation like this, let the reseller own all of the messaging, retainment, subscription, and communication details. A single “We’re sorry about this - change is annoying” message would have been so simple to author and send. That’s an opportunity to not only explain the transition but to own the messaging about all the great things you get from a Tidal subscription and all of the great stuff that’s coming. This isn’t a statement about blame - it’s just an opinionated perspective that Tidal fell short.
@Grasshopper - of course you are absolutely welcome to the perspective that Tidal shouldn’t do anything. I don’t agree but I fully support you in having a perspective with which I differ. Peace.
I seriously doubt Best Buy have any say in this, or at least much if any ‘skin in the game.’ For them it was most likely a value added proposition to get people into the store to buy devices that play Tidal; for Tidal, it was a way to get people to sub to Tidal after they buy a device that can play Tidal Connect. Tidal probably had a look at some numbers and realized it wasn’t adding up and worth it anymore - for Best Buy it was probably a few lines of retail code and some extra bookkeeping but that’s it.
Streaming is cheap enough as it is considering the value to the user vs the gratuity to the artists. These deals and incentives should go bye bye forever.
Tidal may have been unable to contact the users directly, if the contract with the subscriber is with Best Buy, that is a point I am making. You know more about privacy laws in the US than I do, but I think they’d fall foul of privacy laws in Europe, specifically GDPR.
If you’ve no contract directly with tidal and no agreement for tidal to contact you directly, instead of Best Buy, they have no reason to contact you, whether or not it’s deemed to be a polite or courteous thing to do.
Tidal may hold data on you such as your email address or username in order to identify you when you log in, but to contact you? I don’t know. Over here, that would be down to Best Buy and it would be in the T & C’s.
The criticism against tidal may be a little unfair.
We’re stuck in a nonsense argument in which no new information is being disseminated and egos, including mine, are preventing it from ending. I’m signing off from this thread. Enjoy your day or evening, folks
This whole thread reminds me of
Actually, it happens all the time. And as for the provider/manufacturer sending notices, offers and whatnot to the reseller’s customers, it can be construed as “tortious interference” unless otherwise allowed for in their agreement.
(Don’t ask me how I know this.)
This really is a mountain and mole hill. Deals end get over it and move on. I also agree your deal was with Best Buy not Tidal. So it’s not up to Tidal to communicate this. If your Mobile provider decides the extra services they add in for fee like Apple Music is no longer in your bundle I am sure Apple won’t be telling you, it will be the mobile provider. These discounts are all down to deals by the retailers/providers and the service not you and the service they most likely payed for it in some way that doesn’t become cost effective any more. There is no such thing as a free lunch. Best Buy have communicated its coming to an end and given solutions. Let’s move on please. Music streaming is a steal at any price and should not be discounted in the way it has been.
