I got the cancel email a week ago and now I just got a renewal notice. Best Buy seems confused.
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Absolutely agree.
Hypothetically - if you wanted to create some quantifiable metric to determine whether or not Tidal is handling this well, what would it be? Iâll posit that it would be a measurement of income and, more specifically, profit. The small sample of Tidal-via-Best Buy users represented here are all expressing neutral to negative sentiment over this experience and most seem to be actively cancelling or passively allowing their subscriptions to lapse.
Imagine that Tidal proactively reached out to us and said âWe know this is disruptive. Change is tough. Hereâs a link you can use to sign up for a one year subscription at the same price youâve been getting from Best Buy. When the year ends, your subscription will convert to the current rate.â
What would the outcome of that be in the long run? More or less profit than what theyâre doing now?
I canât answer this definitively, and neither can anyone else here. I do have quite a bit of experience designing and delivering mass-market consumer and commercial software including many, many experiments and strategies around offer creation, upsell, and customer maintenance. We learn over and over again that one of the most critical obstacles to overcome in the subscription space is getting the customer to add a payment instrument to an account. Thatâs hard to do. Itâs just one dimension of the âconversionâ problem.
Of course Tidal can do - or not do - anything they want. We can all ring in with opinions about who should or shouldnât own communication. But really, the only measurement of whether or not Tidal is handling this well is their bottom line. And I can pretty much guarantee a more proactive, creative approach would not have a worse outcome than what they are doing now. Whether or not it would be better enough to justify the effort is a very valid question that I canât answer.
Yes. Please. Do you have any suggestions for how to do this? I tried but your post drew me back in 
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There is a life-saving Mute option at the bottom of every thread Where it says Tracking by default
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@Aaron_Turner plot thickens
So I decided to pick up the phone and call Best Buy.
What the nice customer representative at Best Buy told me was that my Tidal subscription will indeed renew on the 6th for the current price and the email about canceling was sent in error. ÂŻ_(ă)_/ÂŻ
So now I guess I get to wait until the 29th or so and see if Tidal stops working or not? Honestly, I give it a 90% chance that CR was wrong and the renewal will fail, but I guess hope dies last.
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I donât know what the rules are in the US personally, but there is no way a service provider would contact a resellers customer directly here, it would need consent from the end customer.
Some customers it seems from this thread would like the experience of a communication from Tidal, I actually wouldnât, from the screenshots I have seen, BB gives all information I would need to choose to carry on with tidal at the standard monthly cost, amend my subscription level or bail out.
Tidal will see an upsurge in subscribers I think, if itâs true they are ditching MQA finally, they have a gapless connect feature that Qobuz doesnât have and a more comprehensive library with some genres, I actually prefer the Qobuz service in roon but keep tidal for the library gaps only, for those listeners wanting tidal connect and a gapless experience outside of roon, tidal is maybe a better choice. If I couldnât afford both Iâd choose tidal.
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2 posts were split to a new topic: If using Soundiiz what happens to Roon Tags?
All Best Buy subscriptions are over as of 9/28/23. If you do nothing, your subscription just ends and you have to contact Best Buy for a refund for the remainder of your annual subscription whether you just renewed it or not. And I guess when you renew it through Tidal, Best Buy is supposed to give you a free month to start with before paying the $11.99 or $19.99 a month via a link they should have sent you in an email,
@Drake_Potter , renewing via the link in the Best Buy email is through Tidal, and Tidal gives you the Individual Plan with 30 days by default. Once you renew through the Tidal link, you can then change your plan as needed.
FWIW, using the best Buy âCancel subscriptionâ link doesnât work; no one will call you. Use the âChatâ link, and now that their staff is up to speed, theyâll get your refund within a day or two.
To clarify, if you donât contact Best Buy before September 28, they will automatically issue a prorated refund - no need to contact them. Only need to contact them if you want to cancel early, though at this point, the time window is so short that the refund would likely be the same either way.
Tidal will provide 30 days free, and then itâs $10.99 for the CD tier, and inexplicably $19.99 for the high res tier.
Yes, our deal was with Best Buy, not Tidal. Therefore itâs Best Buyâs role to handle the customer service.
Interesting notion that the cancelation email might be an error. Iâll hold onto to my Best Buy deal until Tidal ceases to work before deciding what to do next. Iâm paid through next April.
Based on the email, it seems as if you might get the refund if you donât contact them.
âIf you choose not to transition your Best Buy subscription to Tidal, your subscription would no longer be active after 9/28/2023 and we would give you a prorated refund for the unused portion of your subscription.â
But it also said
âAfter transferring your plan to Tidal, you will need to cancel your Best Buy plan by calling us at 1-888-BESTBUY (1-888-237-8289) and receive a prorated refund for the unused remainder of your term.â
So maybe youâre better off contacting them either way.
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