If I go to the Control4 Listen menu, and launch the Nucleus driver, it switches my Denon AVR to the proper input and all works fine. However, if I favorite the Nucleus app, then try to launch it from the favorites screen, it it brings up the Roon screen, but it does not switch my AVR to the correct input.
@Support, Any idea what’s going on?
Hi @Edward_Lee,
How do you have your AVR configured to switch inputs and how do you have it connected to the Nucleus? Are you using HDMI from Nucleus to AVR?
How is Control4 sending the input switch commands to the AVR, IP/RS232? Do you have any additional logic added in Composer that does the input switching programmatically?
Hi @noris. Yes, Nucleus is connected via HDMI to my receiver. Control4 is sending commands via IP. No additional logic that I am aware of. But, that’s probably more of a question for my dealer.
Thanks!
Hi @Edward_Lee,
I would check with your dealer to see if there is any additional logic, it is possible that an input switch was tied in only on the old button in your C4 program, especially if the connection is through HDMI.
Yes, this is definitely a known issue. It’s been discussed over on the Control4 forums. Pressing the Roon shortcut fails to turn on the Roon device, but selecting Roon from the “Listen” menu will turn it on as normal.
Would be nice to get an acknowledgement of this from Roon, rather than the attempt above by @support to direct blame elsewhere and then go silent for months.
Hello @Edward_Lee ,
Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.
Can you please share some screenshots of how you have your IP input switching set up in Composer? Does this issue only impact input switching for IP-based devices, or does it impact other zones with protocols as well like RS-232 devices?
Can you clarify how exactly you are favoriting the “Nucleus app”? Are you performing a “favorite to room” on the touch panel itself? What touchpanels are you seeing this issue occur on?
@noris I can’t speak for @Edward_Lee, but I can share my own experience, which is identical to several others who have reported this bug on the Control4 forums.
Yes, @noris, exactly what @Darius_Lakdawalla said is how I’m doing it. Since I’m not a dealer and don’t have access to Composer, I’m not sure how to get the screenshot you requested short of asking my dealer which will have a cost. I’ll look into.
@noris Are there any updates on this issue? If you have a C4 touch screen, you can hopefully reproduce the error using the steps in my message above.
Thanks
I am a C4/Rock on NUC owner who has been considering a Nucleus Plus. I have been following this thread and find it a bit troubling that there’s been very little engagement by Support.
Has this issue been resolved?
Any update on this issue, it’s never been addressed and still doesn’t work. It’s a problem with your driver, not with control4. Every other favorite in control4 works just fine.
I’m a C4 dealer and a Roon dealer and the support level provided, especially given the price of the nucleus is really below expectations. You need a channel dedicated to dealers with proper timely support so we can help our customers. The dealer documentation provided for the driver is very poor at best. Who can I speak to about these issues?
This issue remaining unresolved is the only reason stopping me from purchasing a Nucleus+.
Vincent this seems to be a problem with the Roon driver and its been an issue from day one. I think it needs a complete revision but that seems to be very low down the priority for Roon. What I would say however is purchasing the Nucleus has been one of the best things I’ve done. Super reliable and quick, so I just put up with having to press one extra button on My C4
I have a HT integrated with a stereo Pre, separate amps for L, R, and C. There’s also an AVR. All of this powers up with the C4 button. The DAC stays powered up 24x7.
What happens if you press the Red C4 button and wait for your entire system to power up? Does choosing Roon from the main page work after everything is powered up work? Or do you still have to go to Listen?
Thanks
If C4 recognizes the room as powered on and recognizes Roon as the source, the shortcut should get you to the Roon menu as normal. However, I haven’t tested that exact scenario before; this is just a guess.
Come to think of it, if you turn on Roon using the red C4 button, you won’t need the shortcut anymore. You can just push the Roon button from the “now playing” field on the home page of the relevant room.
Our C4 started out in the early days to simplify use of our HT/ Stereo HiFi in our living room. Pretty much everyone is in the habit of powering up the system with the C4 button. That came from the delays associated with tube heating in the Pre and Amps. Once the C4 home page shows up, sources are selected from that screen.
We don’t normally pickup the remote and choose a source from either Watch or Listen. Based on what you’ve described, we should be good to go with moving from Rock to a Nucleus Plus and C4 driver’s
Thanks!