Bye Roon, why I am not renewing my subscription

[Sallah_48 (David)]

It’s a pity that in most critique threads no one takes a stand from the Roon team. They could easily prove that they really have the passion for their product as they advertise it on the website. It wouldn’t matter at all whether they agree or disagree with the user criticism - just continuously show that they are listening.

this is my primary gripe Kevin and went to some length to clarify the situation to Roon and also made suggestions as to how it could be rectified quite easily…

Roon Software and Roon's Forum - problems / solutions

Hello, I am into my 3rd year with Roon and love it to bits. No great problem at all with the software. That’s good. It’s such a fun product to use, I am constantly finding new ways to use Roon to improve my experience. It could be so much more of course and will be I am sure… and it does have a lot of flaws. But that’s not really my problem. My problem is the interface with Roon itself, as a development team…ie these pages…I am going to try and elucidate on my problems and make recommendations …

Make a feature good or leave it out. Users are much more pissed off when a feature doesn’t work well than when it isn’t there at all. Alternatively, release a feature semi-finished, but make it so clear to users, and make sure it gets a little better in every release and gets done quickly.

Excellent points well put. I am in the sales trade myself, internet based, constant streams of enquiries; take the time to simply reply to each client even if to say “sorry no news” or “will reply next week” or whatever… they feel they are being listened to. The old adage of treating people how you would want to be treated springs to mind. Simple stuff!