I am into my 3rd year with Roon and love it to bits. No great problem at all with the software. That’s good. It’s such a fun product to use, I am constantly finding new ways to use Roon to improve my experience. It could be so much more of course and will be I am sure… and it does have a lot of flaws. But that’s not really my problem. My problem is the interface with Roon itself, as a development team…ie these pages…I am going to try and elucidate on my problems and make recommendations as to how they could be simply solved. I want to clarify that I admire the team and the forum team of moderators and operators, I am doing this all in the spirit of trying to improve the experience…
I’m a sometimes regular poster here, and have been less and less interested in participating as there several main problems as I see it which make posting here with ideas for improvements, and highlighting rough edges, etc really seem irrelevant, pointless, a waste of time.
Now… I had been quietly (until recently) accepting of this but Roon is such a great product overall and I want so badly to see it improve, that I thought no, I must try to improve things via the only format I have, ie. these pages.
Therefore, going through the problems with these pages I am also suggesting solutions which could help somewhat in overall morale with all customers using Roon.
So… to highlight the problems specifically, here goes…
- There is does not appear to be a specific format to officially log problems with Roon.
There are these pages which Roon (says it) reads. There’s often no acknowledgement that any post highlighting an issue has been digested by Roon.
The problem is that Roon has given the public a forum to make suggestions and such but then have no official system in place to acknowledge the effort that people go to to make these suggestion. Everyone is busy, everyone has limited time and resources to make posts to forums, especially to make someone else’s product better. With the Roon format for feedback, it’s entirely arbitrary whether a suggestion or notification will receive any response from Roon at all.
In addition, there is no specific way to differentiate between bugs, rough edges and requests. They are not the same thing.
There’s no way to collate and show all the problems on an ongoing basis so we get the same old stuff coming up over and over again simply highlighting to old dogs that the software appears stagnating (or new gloss being applied to old cracks) and to new users making the comments again, it makes Roon appear unfinished or with cracks in the armour underneath the shiny veneer… illusions are shattered
Luddites or Roon fanatics in these pages are so keen to flame people making suggestions or deride them that it’s hardly fertile ground to make suggestions or highlight problems.
Problems and Bugs are taking many years to fix. I don’t know why this is, but it’s a fact. Take the … export bug. Still there. Take the truncated text problem, still there. The terrible Edit mode, still there. Some stuff is just so…ingrained, that we don’t even notice it any more. 1st generation poor execution ergonomics needs revamping deep in the software functionality, but the forum format just doesn’t allow us to explore this consistently.
How to solve this…?
To my mind, there’s really not a lot which is need to greatly improve morale here and hopefully focus minds on ongoing issues which need resolving which will give old users really good reason to big up roon to Newbs and would-be customers alike.
In the first instance I would dearly like to see Roon officially acknowledge areas of concern by creating a specific category for “Debugging and Rough Edges” where long-term (what else are there?) problems are listed and can be revisited and bumped by newbies when they come across them.
Also, ALL posts highlighting fresh bugs or rough edges should be simply acknowledged officially to enhance customer service and a feeling of being part of the solution, and this should also apply to feature requests.
These 2 areas need to be moderated very strongly to improve collation of ideas, to keep subject matter together in the correct place for ongoing treatment. This can only help decision making as to which issues are receiving most traffic and also to collate ideas for development.
Finally, any negativity from Luddites viz suggestions needs to be jumped on hard. A real feeling of positivity needs to exude.
The moderators and all at Roon do a great job with this forum and of course with Roon itself, and I think with these tweaks, the whole experience can be elevated.
Thanks for reading and considering!