Cannot activate Roon Arc

[Graham_Stirrup]

Roon Core Machine

QNAP NAS

Networking Gear & Setup Details

BT Home Hub on ethernet

1. Who is your internet service provider?

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“86.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}

[Martin_Webster]

Welcome to the Roon community, @Graham_Stirrup.

The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

[connor]

Hi @Graham_Stirrup,

I wanted to check in since a few days have passed. Have you had a chance to review our moderator’s suggestions above?

Since you have a BT Home hub, it’s worth reviewing some solved threads with the same hardware. See this recent thread, for example:

Roon ARC Connection to BT Home Hub

Thank you so much for the advice! I have set up the connection manually following your guide and have just received confirmation that the Roon Core has been configured correctly so thank you!

We’re here to support in case you’re still encountering any snags with port forwarding (or otherwise).