Cannot connect Roon Arc to Roon Core

[MagnusG (Male/man)]

Roon Core Machine

iMac Retina 5K, 27 tum, 2020
3,8 GHz 8-Core Intel Core i7
16 GB 2667 MHz DDR4

Networking Gear & Setup Details

FortiGate 30E
Ethernet

1. Who is your internet service provider?
   Telia

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

Connected Audio Devices

Taiko Extreme USB

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“90.aaa.bbb.ccc”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

I hope the images give sufficient info.

Best //Magnus

[MagnusG (Male/man)]

Hi Lewis
No, I cannot. Error message saying it’s not a valid web adress.

[MagnusG (Male/man)]

I can access my router settings but get lost in there

[MagnusG (Male/man)]

I have a number of Ruckus Unleashed APs connected to the router via Ethernet. And yes, FortGate is the sole router

[MagnusG (Male/man)]

[MagnusG (Male/man)]

Thanks Lewis, first thing tomorrow Midnight in Sweden.

[MagnusG (Male/man)]

It’s in French. So I will have to leave it to my wife

Thanks again

[MagnusG (Male/man)]

Ok, thanks. All up to me now