Cannot restore backup (SonicTransporter)

Hi @R1200CL and @NOA ----- Thank you both for the report(s) and continued feedback, my apologies for the slow response here.

Moving forward, I would like to get this report over to our tech team along with a set of your Roon logs so the team can have a closer look into this behavior you both are experiencing while trying to restore from a backup. With the above in mind may I very kindly ask you for the following:

  • Please provide very brief, but accurate description of your current setup

  • Please gather a set of your Roon logs from the ST using the instructions found here. They can be sent to us via a “shared dropbox link” or another upload method of your choosing.

Many thanks!
-Eric