Can't connect to Qobuz

Support
1

ROCK Version 1.6 (build 416) running on NUC8I5BEH

All functions are working correctly but am unable to login to my Qobuz account (it was working fine yesterday but, with nothing changed overnight, it is now not working this morning. When trying to login under ‘Settings’ and ‘services’ I get “Network error: please check your connection”

Qobuz account is live and works fine via app or web player.

Have rebooted ROCK - no affect.

ROCK sits on a network (Netgear switch and Synology router) - no settings changed here though.

NUC serves music to a RPi with Allo Digione Sig via wired ethernet

Can see ROCK on network no problem and it is able to access and play files from Synology NAS as normal.

2

Try deleting the Qobuz cache

  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
3

Hello, thanks for this.

Tried as you suggest deleting the Qobuz caches (there were 2) and rebooting.

Input Qobuz account details - no change :frowning:

Doug

1 Like
4

OK, I just rebooted my router and I can now login successfully!

Not quite sure what was up, but it looks like the fault was mine - not Roon’s!

Thanks tho’

Doug

5

The chain- Tida/Qobuz>home router> network> server/library> end point - has so many opportunities for things to go a little odd!

6

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